Category Archives: O2
Three Lead the way with Customer Complaints
Mobile network operator Three leads the way with customer complaints within the UK, topping a recent survey by network regulator OfCom. Following Three come T-Mobile and Orange, although T-Mobile's level of complaints have improved significantly from Q1 to Q2 2011, whereas Three have been getting progressively worse from Q4 2010. The largest proportion of complaints received about Three related to disputed charges, and customer service issues. Vodafone came next in the list, only just beaten by Virgin Mobile, who have...
O2 Launches Twitter MMS in the UK
O2 has launched support for Twitter MMS to users in the UK, allowing O2 customers to upload photos to the popular social network site using standard MMS. The launch of Twitter MMS support now makes it even easier for O2 users to share photos with friends quickly and easily, sharing photos by sending the picture messages to a special shortcode. To set the service up, users just need to login to their Twitter account online, and make sure their mobile...
HTC Announce HTC Rhyme
At a publicity event in New York today, HTC have officially announced the HTC Rhyme, an Android device that comes complete with a neat range of accessories. The Rhyme will be coming to the UK, with the Plum coloured device being exclusive to O2. Powered by a single core 1 GHz processor, the handset offers a 5.0 Megapixel camera, with autofocus and flash, as well as a fast f/2.2 28mm wide angle lens. There is a front facing VGA camera...
O2 More Passes Six Million User Mark
O2 Media has announced that its opt-in personalised media service, O2 More, has reached the six million subscriber mark. The total comes just six months since the service reached two million users, and gives companies access to a wider audience than the viewing figures of the first episode of Big Brother on Channel 5, or two issues of The Sun, the leading selling daily newspaper in the UK. Figures show that 93% of users to the O2 More service open...
O2 Think Big Promotes the Best of Youth
Young people have been in the news for the wrong reasons in the last week or so, with the focus on all that is wrong in society. Of course, not all young people are yobs, and O2 are promoting the best of youth through their Think Big campaign. O2 has handed over the reins of the Think Big program to young people, encouraging them to get involved and take charge of changing the society in which they live. To help...
O2 and Subway Launch Location Based Service
Sandwich group Subway has launched a campaign a mobile campaign in conjunction with O2, which uses MMS vouchers that can be redeemed straight from users' handsets. The location based service utilises O2 Media's You Are Here service, which sends messages to O2 users opted in to the service. Once the voucher has been sent via MMS, the voucher can be presented and redeemed in-store. The principle behind the location based service is users should only be sent vouchers for stores...
O2 Launches Priority Moments
O2 is entering into the deals market, launching Priority Moments, a location based service exclusive to O2 customers. Priority Moments gives users access to deals and savings across a wide range of everyday products and services, with savings of over £100 a month possible. Priority Moments gives 22 million O2 consumers the option to take advantage of offers and experiences that are relevant, local and immediately available. Priority Moments has a range of offers from leading brands, offering enhanced experiences....
O2 Prepares to Keep Glastonbury Festival Goers Connected
The Glastonbury Festival is a magnet for music lovers, with over two hundred thousand attending during the five days. With the burst in smartphone ownership and the increased usage of social networking sites and the mobile internet for keeping in touch with friends, mobile networks need to do more to ensure their users can access decent coverage to share their experiences via sites like Twitter and Facebook. Aware of the challenges, O2 is setting up six temporary cell towers, spread...
UK Networks Unite for Mobile Payments Services
UK networks have announced the launch of a new combined venture designed to help bring mobile payment services such as NFC to the greater mobile using public. The initiative brings together Everything Everywhere, (Orange and T-Mobile) Telefonica (O2) and Vodafone, aims to deliver an open platform for businesses to deliver NFC payment services. The venture, which is as yet unnamed, will allow faster adoption of NFC, bringing to wider use services that can be purchased via an NFC enabled device,...
O2 Network Suffers Outage in London and South East
Earlier today the O2 network suffered a major outage in the East London and Essex area, causing frustrated customers to vent their anger at the network via social site, Twitter. The customer frustration is compounded by the recent network outage suffered by O2, which in that instance was caused by thieves breaking in and causing damage at an O2 site in East London. The issue has affected all O2 users, and has had an ongoing impact on virtual networks that...
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