The launch of O2 Money
Check out the short video below from O2 about their new service coming soon, O2 Money, Cash Manager and Load and Go, powered by Natwest an innovative concept and one that is likely to bring us even closer to our mobile phone handsets.
January 26th, 2010 at 8:23 am
I had one. Until Saturday.
Firstly, on the 22nd December I was on my way down to Cornwall for a family funeral AND Christmas when my O2 Money card was suddenly and unexpectedly retained by a cashier in a service station. The card had, apparently, been reported stolen.
So I call O2 Money on 10202. They’d carried out a “general review” of my account and decided to close it. No warning. No Notice.
And, for me, no money over the entire Christmas period. Just a promise that they’d post a cheque to me within 28 days for the full balance of my card.
So I speak to a “Senior Customer Advisor” at O2 who tells me a security restriction had closed my account but having reviewed my account he was going to re-open it and send me out another O2 Money Card. He even gave me £20 compensation.
Great. Or so I thought.
He wrote to me on the 5th January and said, IN WRITING, that I wouldn’t experience any further account closures unless I reported a fraud.
On the 22nd January, I couldn’t load my card. You guessed it, my account was suspended again. And the security department don’t work weekends so there was nothing I could do.
Well, there WAS. I told them where they could stick their O2 Money card. And I advise anybody reading this to do the same.
KD.